Legal Access Depends On Local Law
Our Legal position is simple: account eligibility and lobby access depends on local law. Before access, we may ask you to complete clear phone verification and provide account details that match your payment activity. DANA, OVO, GoPay and QRIS appear as local payment context, while bank
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transfer and virtual account records may be used to confirm a cashier request. We keep policy links near the account and cashier paths, so you can check applicable conditions before proceeding. If a rule changes for your location, we may restrict access or request another account
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check rather than bypass that rule. For a question about your status, contact us through the support path attached to your account and include the relevant receipt or reference.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.